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What to Expect in Clinic

Before your Appointment

We need to check whether it is safe to treat you, so we will need you to read and sign a Covid-19 consent form before each appointment/treatment.  This will be sent to you via your appointment reminder email and ideally filled in electronically.  We do have copies in the clinic if this proves difficult for you.

If it is not safe to treat you, an online herbal consultation may be an alternative.

As a new patient, one of the practitioners may contact you before your appointment and perform a preliminary consultation with you. 


Going to the Clinic

Please travel light, leave bags and coats in your vehicle if possible. We will have a wipeable 'bucket' to keep all your belongings and clothes in. Please attend the clinic alone, unless you need a chaperone, parent or carer.

Try to arrive on time - we are trying to avoid using the reception area and will take you from the front door straight into the treatment room.

Please use card payments or BACS wherever possible.


During Your Treatment

Please use the hand sanitiser before and after your treatment.

Your practitioner may be wearing a mask and we may like our patients to do the same. You can bring your own or we have some available in the clinic for £1.

There will be limited soft furnishings (ie towels, pillows, blankets, heated blankets) but we will do our best to keep you as comfortable as possible. Those that are used will be changed after every patient.

Massage techniques will be limited, but other techniques like Gua Shi, Cups, Moxa, Electro, Heat lamps etc are all unaffected.

Toilets will only be available for emergencies only.


After Your Appointment

If you develop Covid-19 symptoms or have a confirmed diagnosis within 48 hours of having acupuncture, please immediately inform NHS Test and Trace service and your Acupuncturist.


If you wish to make an appointment you can book online at


or you can telephone the practice on 01305 759405 for bookings or any other information.

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